COVID-19 Kendal on Hudson Community Information   Learn More

Visitation Policy for Clearwater

Limited Skilled Nursing Facility Visitation (COVID-19)


To facilitate Skilled Nursing Facility (i.e. Clearwater / nursing home) person-centered visits which consider the residents’ physical, mental and psychosocial well-being and supports individual quality of life, while also considering the COVID-19 pandemic.

NOTE: Residents on transmission-based precautions (i.e. isolation or observation due to suspected or confirmed COVID-19 status) irrespective of vaccination status, are not eligible to have visitors outside of compassionate care or end-of-life situations.


It is the policy of Kendal on Hudson’s Skilled Nursing Facility, Clearwater, to facilitate visitation for residents in accordance with guidance released by the New York State Department of Health and the facility’s Infection Control Program.  Visitation will, at all times, adhere to infection control core principles and best practices that reduce the risk of COVID-19 transmission including, but not limited to:

  • Screening of all who enter the facility to signs and symptoms of COVID-19 (e.g. temperature checks, questions about and observations of signs or symptoms), and denial of entry of those with signs or symptoms or those who have had close contact with someone with COVID-19 infection in the prior 14 days (regardless of the visitor’s vaccination status). 
  • Hand hygiene (use of alcohol-based hand rub is preferred).
  • The use of face coverings or masks (covering mouth and nose).
  • Social distancing of at least six feet between persons.
  • Instructional signage throughout the facility and proper visitor education on COVID-19.
  • Cleaning and disinfection of high frequency touched surfaces and in designated visitation areas in the facility often and after each visit.
  • Appropriate staff use of Personal Protective Equipment (PPE).


Clearwater can accommodate simultaneous visits for up to two residents at any given time. Visits will be scheduled for and accommodated outdoors whenever practicable.  Indoor options will serve as an alterative on an as-needed basis. 

  1. Visiting hours will be between 10am and 7pm, seven (7) days per week.
  2. Visits will be 1-hour in duration, for up to two visitors at a time.
  3. Visits will be pre-scheduled through Kendal on Hudson’s Recreation Department.  Reservations will be scheduled to ensure fair and equal access for all residents to receive visitors.
  4. Visits will be pre-scheduled through Kendal on Hudson’s Recreation Department.  Reservations will be scheduled to ensure fair and equal access for all residents to receive visitors.
  5. Visits will be conducted in the following locations:
    • For Outdoor Visits – the Healing Garden
    • For Indoor Visits – the “Living Room” or the Resident Lounge


  1. Friends or family of Clearwater residents interested in visiting should call the Recreation Department at 914-922-1041. At the time of visit confirmation, the visitor(s) will be reminded of visitor expectations and requirements. 
  2. Visit Ambassadors will be assigned to greet visitors at the Kendal main entrance, ensure that COVID-19 screening has been completed and that the visitor(s) have donned Personal Protective Equipment (PPE) for the visit.  A handbook and/or fact sheet including core principles of infection control and visit expectations will be provided upon initial screening to all visitors. 
  3. The Visit Ambassador will ensure that visitors’ information is noted in the Visitation Log.  Information will include:
    • The date and time of the visit
    • First and last name of the visitor
    • Street address of the visitor
    • Daytime and evening telephone number
    • Email address, if applicable
    • Affirmation that the visitor cleared the screening requirements
  4. Upon completion of Procedural Points #1 and #2, the Visitor Ambassador will escort the visitor(s) to the designated visiting location.  Visitors must remain in the designated visitation area for the duration of the visit. 
  5. Alcohol-based hand sanitizer will be available during the visit. Common spaces used for visitation will be sanitized between visits by Visit Ambassadors.    


Visitors observed to be unable to adhere to the core principles of COVID-19 infection prevention will be asked to leave and may be restricted from visiting in the future.  Should this occur, facility staff will document this occurrence. 

If the resident receiving the visit is fully vaccinated, the resident may choose to have close contact (including touch) with their visitor while wearing well-fitting mask and performing hand hygiene before and after.  At all other times, physical distance should be maintained.

Due to potential for visit-related exposures, Visit Ambassadors and other staff will adhere to best practices to mitigate exposure.  Therefore, no staff will be closer than 6 feet to visitors for a duration of 10 minutes or more.  Should a resident need the care/services of a staff member during a visit, visitors will be asked to leave or remain socially distanced while the resident’s needs are met. 


An outbreak exists when a new nursing home onset of COVID-19 occurs (i.e. a new COVID-19 case among residents or staff). 

When a new case of COVID-19 amount residents or staff is identified, outbreak testing will immediately commence, and all visitation will be suspended.  Exceptions are visits which fall under the guidelines of a compassionate care visit.  The Visitation Program may resume based on the following criteria.

  • If the first round of outbreak testing reveals no additional COVID-19 cases in other areas of the facility.
  • If the first round of outbreak testing reveals one or more additional COVID-19 case,  visitation may resume visitation only after the facility meets the criteria to discontinue outbreak testing (i.e. tests residents 3-7 days for a minimum of 14 days and no additional cases are identified).